Refund policy

Return & Refund Policy

Thank you for shopping with us. Please read our Return & Refund Policy carefully before making a purchase.

1. No Order Cancellation

 • Once an order is placed, it cannot be canceled, modified, or refunded.

 • Please review your order carefully before completing your purchase.

2. Return & Refund Eligibility (Damaged Products Only)

We only accept returns and provide refunds under the following condition:

 • The product is damaged upon delivery.

 • The customer refuses to accept the damaged product at the time of delivery.

 • A clear, continuous unboxing video is required as proof.

3. Mandatory Unboxing Video Requirement

To be eligible for a return or refund:

 • You must record a full unboxing video starting from:

 • Showing the sealed package clearly.

 • Showing the shipping label.

 • Opening the package.

 • Clearly showing the damaged product (if any).

 • The video must be unedited and continuous.

 • Claims without a proper unboxing video will not be accepted.

4. Return Request Timeframe

 • Any damage claim must be reported within 3 days (72 hours) of delivery.

 • Requests made after 3 days will not be accepted.

5. Non-Returnable Situations

We do not accept returns or refunds for:

 • Change of mind.

 • Incorrect product ordered by the customer.

 • Minor packaging damage that does not affect the product.

 • Used or opened products without valid damage proof.

 • Orders that have already been shipped or delivered (except verified damage cases).

6. Refund Process

 • Once the claim is reviewed and approved, the refund will be processed within 5–7 business days.

 • Refunds will be issued through the original payment method.

7. Contact Information

To report a damaged product, please contact us within 3 days of delivery and provide:

 • Order number

 • Clear unboxing video

 • Photos (if applicable)

We appreciate your understanding and cooperation. This policy helps us protect both our customers and our business while ensuring fair transactions.